A good lawyer wouldn’t argue a case without preparing. A competent pilot would prepare before beginning a cross-country flight. Just as it is in other areas, professional preparation is essential for successful client interactions.

The Pre-Call Planner Tool helps you to identify key research items that connect to the people with whom you’ll be interacting. It also helps you design the specific up-front contracts and the focused questions you’ll be using during the discussion. Download your copy now!